Delete in the app
This is the fastest way, and it works without an email address.
- Open GoBeast and tap You.
- Tap Data.
- Tap Delete everything, then confirm.
Your account and your data on our servers are deleted straight away, and GoBeast's data is erased from your phone. This can't be undone.
Have a subscription? Cancel it first. Deleting your account does not cancel a subscription with Apple or Google, and the app reminds you before you delete. See how to cancel.
Ask us by email
No longer have the app? Email support@gobeast.com with the subject "Delete my account". To find your account, send one of these:
- If you signed in with Apple, Google or email: write from that address, or tell us what it is. With Sign in with Apple it may be a private relay address ending in @privaterelay.appleid.com.
- If you gave us an email for billing reminders: write from that address.
- If you subscribed: the order number from the receipt Apple or Google emailed you. Google Play order numbers look like GPA.1234-5678-9012-34567.
- If you joined the waitlist: write from the address you signed up with.
That's all we need: no ID documents, and no health details. We confirm by email when it's done, within 30 days and usually much sooner.
If you never signed in, never subscribed and no longer have the app, your account is anonymous: it holds no name or email, so we can't tell which one is yours. Anonymous accounts are deleted automatically after 24 months without use.
What we delete
- Your account, its random ID, and any sign-in or reminder email address
- Your progress backup: programs started, completed lessons and sessions, session summaries, Kegel level, streak and reminder time
- Your account settings and push tokens
- Our copy of your subscription status
- Your customer record at RevenueCat, our subscription service
- Your analytics profile and events at PostHog, if you allowed analytics
- Everything GoBeast stored on your phone, when you delete in the app
- Your waitlist entry, if you ask
Your onboarding and check-in answers were never on our servers. Deleting in the app erases them from your phone.
What is kept, and for how long
| What | Why | How long |
|---|---|---|
| Your purchase records and receipts | Apple or Google keep them as the store, under their own policies. We can't delete them. | Set by Apple or Google |
| Your subscription | It is managed by Apple or Google | Until you cancel it in the store |
| Billing reminder log: a random ID, the reminder type, the billing date and push or email | To show that reminders went out before charges. It holds no name, email or health information. | Up to 400 days |
| Raw billing events from RevenueCat | Troubleshooting | 30 days |
| Crash reports, not linked to your name or email | Fixing bugs | Up to 90 days |
| Support emails | Our record of helping you. Ask and we delete these too. | Up to 2 years after your last message |
| Database backups | Deleted data stays in encrypted backups until they are overwritten | Up to 30 days |
If the law requires us to keep something, for example to deal with a legal claim, we keep only that, and only for as long as needed.
Delete only some data
- You › Data › Back up progress: switch it off to delete the copy of your progress on our servers. The app keeps working on your phone.
- You › Privacy › Share anonymous usage: switch it off to stop analytics.
- Email us to delete something specific, such as your email address or your waitlist entry.
Questions
Email support@gobeast.com. More about how we handle data: Privacy Policy and Consumer Health Data Privacy Policy.