GoBeast Join the waitlist

GoBeast › Support

Support

Last updated

Write to us any time. A person reads every message and replies within 2 business days.

Contact us

Email support@gobeast.com. A person reads every message and replies within 2 business days.

To help us help you quickly, tell us:

  • your device (iPhone, Android or web) and the app version;
  • what happened, and what you expected to happen;
  • for billing questions, the store you paid through and the order number from your receipt.

You never need to tell us anything about your health to get help.

GoBeast launches in early 2027. Until then, write to us about the waitlist or anything on this site.

Cancel a subscription

Deleting the app or your account does not cancel a subscription. Cancel in the store you paid through. On the App Store, cancel at least 24 hours before the trial ends or the subscription renews to avoid the next charge. You keep Pro until the end of the period you've paid for.

iPhone or iPad

  1. In GoBeast, go to You › Subscription › Manage or cancel, or open the Settings app and tap your name, then Subscriptions.
  2. Choose GoBeast and tap Cancel Subscription.

Android

  1. In GoBeast, go to You › Subscription › Manage or cancel, or open the Google Play Store app, tap your profile picture, then Payments & subscriptions › Subscriptions.
  2. Choose GoBeast and tap Cancel subscription.

Refunds

Our refund policy

  • The free trial, with a reminder before it ends, is how you try GoBeast Pro. So we don't refund a purchase you chose to make, including the first charge after a trial.
  • Forgot to cancel? If a renewal goes through and you haven't started a session since, ask within 7 days of the charge and it will be refunded. On iPhone, Apple makes the final call.
  • If we ever charge a renewal without reminding you first, we refund it without being asked (on iPhone, we send you a link to request it from Apple).

On iPhone

  1. In GoBeast, go to You › Subscription › Refund help. This opens Apple's refund request.
  2. Or go to reportaproblem.apple.com, sign in, choose "Request a refund" and pick the GoBeast charge.

Apple decides every refund for purchases made on iPhone. We tell Apple when a request meets our forgot-to-cancel rule.

On Android

  1. In GoBeast, go to You › Subscription › Refund help. If the charge is a renewal from the last 7 days and you haven't started a session since, it's refunded straight away.
  2. Otherwise, email support@gobeast.com with your Google Play order number (it looks like GPA.1234-5678-9012-34567) and a person will look at it.

You can also ask Google directly from your Google Play order history. Your rights under consumer law are never affected.

Restore purchases

New phone? Sign in to the same Apple Account or Google account you subscribed with, open GoBeast and go to You › Subscription › Restore purchases. If you signed in to GoBeast with Apple, Google or email, sign in again to bring back your progress.

Reminders and your next charge

You › Subscription shows your plan, your next charge with its date and amount, and where you're billed. We remind you 3 days before every charge with a notification and an in-app banner, and by email if you've given us a confirmed address. Reminders before a trial ends and before yearly renewals are always on. Monthly renewal reminders are on by default and can be switched off there.

Your data

Safety and urgent help

GoBeast is training and education, not medical care. If anything hurts during a session, stop and use the Pain button.

In an emergency, call your local emergency number now (911 in the US and Canada, 999 in the UK, 112 or 999 in Ireland, 000 in Australia, 111 in New Zealand). That includes chest pain or breathlessness during sex or exercise, an erection lasting more than 3 to 4 hours, and sudden, severe testicle pain.

If you're struggling

You don't have to handle it alone. If you feel hopeless or have thoughts of harming yourself:

  • US and Canada: call or text 988
  • New Zealand: call or text 1737
  • UK and Ireland: call Samaritans on 116 123
  • Australia: call Lifeline on 13 11 14
  • Anywhere else, or if you're in danger now: contact your local emergency services.

If you're afraid of a partner or someone you live with, contact local emergency services or a local support service.

When to see a doctor: the full list is in our Terms of Use.